- Purpose of the procedure/Introduction
[ Higham Hill Maktab]’s aim is to ensure that Employees with a grievance relating to their Employing can use a procedure which can help to resolve grievances as quickly and as fairly as possible.
- Informal discussions
If an Employee has a grievance about their Employing they should discuss it informally with an immediate supervisor. We hope that the majority of concerns will be resolved this way.
- Stage 1 – statement of grievance
If the Employee feels that the matter has not been resolved through informal discussions, they should put your grievance in writing to an immediate supervisor.
- Stage 2 – the grievance meeting
Within [14 of days] working days the supervisor will respond, in writing, to the statement, inviting the Employee to attend a meeting where the alleged grievance can be discussed. This meeting should be scheduled to take place as soon as possible and normally 5 working days’ notice of this meeting will be provided to the Employee and they will be informed of their right to be accompanied.
Employees must take all reasonable steps to attend the meeting, but if for any unforeseen reason the Employee, or the employer, can’t attend, the meeting must be rearranged.
Should an Employees companion be unable to attend then the Employee must make contact within 5 working days of the date of the letter to arrange an alternative date that falls within the days of the original date provided. These time limits may be extended by mutual agreement.
- Step 3 – appeal
If the matter is not resolved to the Employee’s satisfaction they must set out their grounds of appeal in writing within [number of days] working days of receipt of the decision letter.